| Employer: | ServiceLink |
| Job Location: |
Coraopolis - Allegheny County |
| Employment Type: | Full Time |
| Salary Range: | Commensurate with experience |
Description: |
| Provide operational leadership to Default Valuations, responsible for all BPO operations and developing the business in partnership with the sales team. Thorough BPO product knowledge and solid industry relationships are the foundation for this role. Oversee Director's operations to insure production efficiency, quality, service, and cost-effective management of resources. |
Duties: |
- Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources.
- Develop a plan and implement strategies for generating resources and/or revenues for the company.
- Lead department operational procedures, policies, and standards.
- Review activity reports and financial statements with P&L responsibility; determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.
- Evaluate performance of directors for compliance with established policies and objectives of the company and contributions in attaining objectives.
- Ensure consistency within all vendor default valuations directives
- Maintain compliance with Home Valuation Code of Conduct
- The ability to maintain a positive and professional business relationship with internal staff and executive management.
- All other duties as assigned
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Qualifications: |
- Experience in BPO strategic planning and execution; knowledge of contracting, negotiating, compliance and change management.
- Skill in examining and re-engineering operations and procedures.
- Experience in formulating policy, and developing and implementing new strategies and procedures.
- Proven ability to develop financial plans and manage resources with P&L accountability.
- Proven ability to communicate and interact with officials at all levels of the industry and to work effectively with a wide range of groups.
- Proven ability to motivate teams and simultaneously manage several projects simultaneously.
- Masters Degree in Business Administration, Finance or Accounting preferred; ten (10) plus years of experience in a leadership role for a large BPO division and/or valuations company.
- Work requires willingness to work a flexible schedule and travel.
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