Fannie Mae & Freddie Mac Underwriter/Negotiator - Rancho Cucamonga, CA

ServiceLink Loss Mitigation Services has an immediate need for a Fannie Mae & Fannie Mae Underwriter/ Negotiator. The Fannie Mae & Freddie Mac Underwriter/ Negotiator works with home owners, real estate agents, attorneys, investors, MI companies, and clients to assist home owner in pursuing alternatives to foreclosure. Evaluate and determine appropriate workout options based on the financial information provided by the borrower, credit report, property value, borrower's hardship and investor/client guidelines. Respond to written and phone inquiries from borrowers, investor, clients, title companies, and MI companies.

•  Contact borrowers and real estate agents to provide status of loss mitigation files
• Handle all  written and verbal correspondence professionally between the borrower, servicer, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling agencies, and foreclosure attorneys
• Decline files in accordance with departmental guidelines and delegated authority levels as set forth by servicer/client/investor/insurer if borrower does not qualify for a workout option
• Request and follow up on foreclosure holds as necessary
• Respond to voice mails and requests for callbacks within 24 hours of receipt
• Proper documentation of accounts within LPS system and other reporting systems
• Accurate and timely completion of template steps
• Preparation of trial period plans, loan modifications, short sale closing letters, forbearance plans, repayment plans and decline letters, as needed
• Respond to escalation requests within 24 hours of receipt
• All other duties assigned

• Minimum of one year underwriting Fannie Mae investor loans experience.
•  Minimum of one year underwriting Freddie Mac investor loans experience.
• Minimum of one year HSSN experience.
• WPII/Workout Prospector experience.
• At least  three years of telephone customer contact experience.
• High school diploma or GED.
• Ability to work in a structured environment.
• Strong mathematical skills.
• MSP experience preferred.
• Ability to calculate income for self-employed and wage earners.
• Strong analytical and problem solving skills to be used in financial counseling, evaluation, and interpretation of complex information.
• Ability to multi-task.
• Familiarity MS Office products of Word, Excel, and Outlook.
• Knowledge of Fair Debt Collection Protection Act required.
• Excellent written and verbal communication skills.
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs.
• Ability to work independently as well as part of a team and focus on results; adaptable and flexible.
• Solid PC experience and typing skills.
• Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results.
• Ability to learn rules, regulations, laws and methods of collection and skip tracing.
• Ability to structure a deal that serves the best interest of the organization, insurer, and client.
• Ability to maintain a file caseload of at least 150 files .