Onsite Representative - Minneapolis, Minnesota

ServiceLink's Closings Operations has an opening for an On-Site Representative in Minneapolis, Minnesota. This candidate will facilitate relationships between Client and the Company. Foster and enhance client satisfaction. Respond to and satisfy all client issues in a timely manner and ensure accurate resolution.

• Review Work In Progress reports to ensure completion
• Verifies and confirms receipt of all orders sent to Company by client.
• Responds to any customer inquiries regarding closing status issues.
• Records receipt of Title Commitments and forwards to appropriate client representatives.
• Assists and satisfies all Client concerns arising from the business relationship.
• Acquire all documentation from Client to insure efficient and accurate title clearance.
• Monitor and track all closing status updates.
• Create and maintain a strong and productive working relationship with client.
• Insure that all steps of the closing process are completed accurately and in the required time frames.
• Work closely with Closing Management to insure vendor satisfaction.
• Track, identify and locate all documents that are sent to client work locations from signing agents.
• Participate in weekly staff meetings via conference call.
• Communicates all client policy and procedure changes to Company management.
• All other duties as assigned by Management.

• Prior experience as a Real Estate Closing specialist with working knowledge of standard practices and procedures.
• High School diploma or equivalent.
• Knowledge of personal computer operation.
• Proven customer service and communication skills.
• Must have strong organizational skills, great attention to detail and assertiveness.