Loss Mitigation Supervisor - Virginia Beach, VA

LoanCare, a division of ServiceLink, has an opening for a Loss Mitigation Supervisor. This position plans, directs, supervises and evaluates work flow for the Loss Mitigation department. Coordinates work activities to achieve the volume expected to meet operational requirements. Provides process-specific feedback and training to loss mitigation efforts throughout the unit. Recommends operational improvements. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff.

• Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.  
• Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department.
• Manage and maintain daily operations of the Dialer campaigns and Inbound call center.
• Identifies trends and develops process improvements and system enhancements to improve department's effectiveness.
• Receives and resolves customer complaints
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training. 
• Compiles data and generates ad-hoc reporting for Manager.  
• Provides monthly summary to Manager on departmental performance objectives.
• All other duties as assigned

• Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Three years experience in one or more the following areas: Mortgage Banking,  Collections, Loss Mitigation, Bankruptcy and Foreclosure processes.
• Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment.
• Proficient with MS Office.
• Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure). 
• Strong negotiation skills.
• Strong analytical and problem solving ability.
• Ability to organize, prioritize and allocate workload for optimum efficiency.
• Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution.
• Ability to resolve conflict appropriately and effectively resolve problems.
• Knowledgeable in scheduling and volume forecasting.
• Excellent written and verbal communication skills.
• Strong team player with a high level of professionalism and initiative.
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs