| Employer: | LoanCare and ServiceLink Loss Mitigation Services |
| Job Location: |
Virgina Beach - Virginia Beach City County |
| Employment Type: | Full Time |
| Salary Range: | Commensurate with experience |
| Benefits: | Competitive salary, full benefits package and career advancement. |
Description: |
| LoanCare, a division of ServiceLink has an immediate opening for a Customer Service Team Lead. The Team Leader position is responsible for supporting the Customer Service/Special Loans Supervisors in coaching, developing and supervising employees in a Call Center/Operations environment. |
Duties: |
Supervises and guides team members within the call center Handles, resolves and takes ownership of customer service problems Ensures root causes or problems are identified and proper action is taken Aids in resolving escalated matters from the Sr. Customer Service Representatives Plays a supporting role in training new customer service representatives to ensure quality service is provided to the customer and our clients Primary contact for handling client incoming calls within the call center Assist in handling Loss Mitigation matters requiring assistance Provide assistance to the Special Loans Department with servicing various mortgage products Manages duties and task queues related to payoff quotes, Special Loans, Customer Service and Soldier and Sailors inquiries Provides updated phone reports on a daily basis to management Monitors the performance of the call center in real time and makes appropriate decisions to ensure performance goals are met Approves written correspondence through letter editing All other duties as assigned
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Qualifications: |
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